Help Desk Agent
A Help Desk Agent provides first-line support to staff or customers, logging and triaging incoming tickets and resolving common issues quickly. They keep your support queue moving, maintain accurate records and escalate issues that require higher-tier attention.
Every TwistTeams hire is recruited to your exact requirements and fully managed from our office in Clark, Philippines, with recruitment, HR and payroll, office space, equipment and IT support all included in one monthly cost.
Indicative monthly cost
What does a Help Desk Agent cost offshore?
All-in monthly. Recruitment, HR & payroll, office and IT included.
A$4,840 Australia onshore
Save 69%
A$6,200 Australia onshore
Save 69%
A$8,180 Australia onshore
Save 69%
Figures in AUD. Onshore figures are indicative Australia salary equivalents. Adjust for headcount and work arrangement in the Team Planner.
Adjust for your market, headcount and work arrangement in the Team Planner.
What is included with every hire
- The Filipino professional's salary, benchmarked to the local market
- All government-mandated contributions (SSS, PhilHealth, Pag-IBIG)
- 13th-month pay and statutory leave
- Recruitment, HR and payroll management
- Office seat, equipment and IT support in Clark
More Customer Support roles
View all- Customer Support AgentA Customer Support Agent handles inbound enquiries from your customers via email, phone and live chat — resolving issues, processing requests and maintaining satisfaction at scale. They work from your scripts, systems and knowledge base, escalating anything that needs specialist input.
- Technical Support RepresentativeA Technical Support Representative provides guided troubleshooting assistance for products, hardware or systems — walking customers through diagnostic steps, documenting issues and ensuring problems are resolved or properly escalated.
- Live Chat SupportA Live Chat Support agent handles real-time conversations with website visitors and customers, answering questions, resolving issues and qualifying leads before they bounce. They manage multiple concurrent chats while maintaining fast response times and high satisfaction scores.
- Inbound Call Centre AgentAn Inbound Call Centre Agent handles incoming customer calls — resolving queries, processing requests and delivering a professional experience from first ring to resolution. They follow call scripts and procedures while adapting to each customer's specific situation.
- Customer Success AssociateA Customer Success Associate keeps your customers engaged and retained through proactive check-ins, product training and usage reviews. They monitor account health, identify at-risk customers early and ensure every client is getting clear value from your product or service.
Ready to build your team?
For a free 30 minute discussion with one of our advisors please click below.
Schedule your free consultation
Pick a 30 minute slot with one of our advisors on our Google Calendar. Opens in a new tab.
Prefer email? information@twistteams.com